Refund policy

RETURN & REFUND POLICY

At David Madu, every piece of fine art and item is custom printed on demand specifically for you when an order is placed. Because we do not carry pre-printed inventory, our return policy operates under specific guidelines outlined below.

ALL SALES ARE FINAL (CHANGE OF MIND & SIZING)

Because each product is individually produced to order:

  • We do not accept returns, exchanges, or refunds for buyer’s remorse or change of mind.

  • We do not accept returns or exchanges for ordering the wrong size, color, or print dimension.

Please double-check all product descriptions, sizing charts, and print sizing guides before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

We take immense pride in our quality standards. If your print or item arrives damaged, defective, misprinted, or incorrect, we will replace or refund it 100% free of charge.

How to File a Claim:

To request a replacement or refund for a damaged or defective item:

  1. Contact us within 30 days of the delivery date.

  2. Include your Order Number in the subject line.

  3. Attach clear photographs showing:

    • The damaged or defective item itself (clearly showing the print error or physical defect).

    • The outer packaging/shipping container showing the shipping label.

Once your claim is reviewed and verified, we will immediately process a free replacement print dispatched to your address or issue a full refund to your original payment method.

Please do not ship physical items back to us unless specifically instructed to do so.

PACKAGES LOST IN TRANSIT

If tracking information shows that your order has stopped moving or appears lost in transit:

  • Please reach out to us within 30 days of the estimated delivery date.

  • Once confirmed lost by the shipping carrier, we will dispatch a replacement package to you at no additional cost.

INCORRECT ADDRESS & UNCLAIMED PACKAGES

Please verify your shipping details prior to checkout:

  • Incorrect Address: If a package is returned to sender or undelivered due to an incorrect or incomplete shipping address provided at checkout, you will be responsible for the cost of re-shipping the order to your corrected address.

  • Unclaimed Shipments: If a shipment goes unclaimed at local customs or local postal authorities and is returned, re-shipping charges will apply to send the package back out.